Goldflow Plumbing Eltham is responsible for the personal information you share when contacting us. We serve Eltham and surrounding areas. This policy explains how we handle that information under the UK GDPR and the Data Protection Act 2018.
Information we collect
When you request a quote, we collect your name and phone number, along with any email address, postcode, problem description and photos you choose to provide. Please avoid including sensitive personal information or pictures of people when they are not needed for your enquiry.
How we use your information
We use your information only to respond to your enquiry, understand the plumbing problem and discuss a quote or requested work. We do not sell your information or use it for marketing.
Our lawful basis
We process your enquiry to take steps at your request before entering into a contract, such as preparing a quote. Our legitimate interests in answering questions and managing enquiries may also apply. Sending a form does not sign you up to marketing.
Storage and sharing
Enquiries and optional photos are stored privately using Lovable Cloud. Service providers may process information on our behalf to operate the website and store enquiries. We restrict access to people who need it to respond to you and do not share it with unrelated businesses. Where a provider processes information outside the UK, applicable legal safeguards are required.
How long we keep your information
We keep enquiry information only for as long as needed to respond to your request and manage related correspondence, unless a legal obligation requires longer retention. Information no longer needed is deleted.
Your rights
Depending on the circumstances, you can ask to access, correct or delete your information, restrict or object to its use, or request a portable copy. To exercise your rights, call 07845 912850 or contact us. We may need to verify your identity before acting on a request.
You can complain to the Information Commissioner’s Office at ico.org.uk if you have concerns about how we handle your information.
Phone and WhatsApp enquiries
If you contact us by phone or WhatsApp, we use the information you share to respond to your enquiry. WhatsApp also processes information under its own privacy policy.
Cookies and changes
We do not add advertising or analytics cookies to this website. Essential website services may use technical information to operate securely. We may update this policy as our services change; the latest version will always appear on this page.